usage and privacy

The customer shall notify the bank immediately in case of loss, disclosure or misuse of the password, for taking the necessary measures. The bank may issue a new password at the cost of the customer who shall assume full responsibility as to any transaction effected in his/her account upon occurrence of all or any such events. The bank shall be considered notified when the customer contact the officer at the reasonable time after the incident.

General Provisions

All transactions accepted and implemented by the bank upon the customers instructions shall be at his/her own cost and risk and the customer shall be bound by such instructions.

The bank may without referring to the customer deduct from the customer's account any expenses, fees or commissions payable against the banking services and products rendered to the customer, pursuant to the banking fees and commission regulation as approved by the bank.

The bank shall not be liable before the customer if the amount credited or transferred to the customer’s account are reduced because of fees or depreciated value nor shall the bank be held liable if the customer is unable to receive his/her funds as a result of any restrictions or regulations issued by the competent authorities.

The "Customer" can have a print-out of his statement of account through online instruction. In the event of any objection, the customer should notify the bank in writing within 15 days from the date of the statement of account print-out; if the customer fails to notify the bank, the statement of account shall be deemed correct.

The bank shall not be liable for any damage, error or loss that may occur with the customers usage of the bill and utility payment service.

The customer alone shall be responsible for the correctness of the information and data that are entered and any changes or amendments that may take place to such information and data from time to time; and the settlement of any dispute with the concerned utility institution.

The bank may refuse to execute any requests, instructions or services requested by the customer if the customer fails to comply with the necessary procedures as provided hereunder; or if the information or data are incorrect or are in violation of the law applicable in the United Arab Emirates.

The bank shall not bear any responsibility resulting in case of the non-execution of any transaction or service requested by the bank if the fault or reason is beyond the control of the bank, its agents.

The customer shall permit the bank at anytime without prior notice to the customer, to freeze, set-off, or transfer any amounts whatsoever in the customer's accounts held by the bank in the name of the customer from one account to another irrespective of their types or names, or whether they are individual and/ or joint and whether in local or foreign currencies whereby each such account shall be considered as a security for the other accounts jointly or severally for the settlement of any of the indebtedness due from the customer or his/ her guarantor to the bank.

The bank shall reserve the right to change and modify these terms and conditions or the services and products offers as required by the law or bank policy. Such changes shall be notified to the customer through online notification.

The customer accepts that the bank's record of financial transactions shall be conclusive evidence of such transactions and legally binding on the customer for all the purposes. Unless and until the customer notifies the bank in writing otherwise, the address stated in the registration form shall be considered as the approved address for delivering notices, advises, statement of account, notification or any document by mail to the customer.

The terms and conditions at the banking service agreement shall be applicable on the rabbit mobile application/https://www.gorabbit.ae/ar/soc to the extent that they do not contradict there terms and conditions.

This system is for the use of authorized users only. Individuals using this computer system without authority, or in excess of their authority, are subject to having all of their activities on this system monitored and recorded by system personnel.

Anyone using this system expressly consents to such monitoring and is advised that if such monitoring reveals possible evidence of criminal activity, system personnel may provide the evidence of such monitoring to the law enforcement officials.

Privacy Policy

rabbit has a strict policy of keeping customer information secret and secure. The bank assures it customers that:

• Personal or Business information provided shall be safeguarded using the highest standards of security and confidentiality.
• Only authorized employees shall have access to the information and those employees who violate the bank's privacy policies shall be dealt with the normal disciplinary process.
• Collection and use of customer personal information shall be kept to a minimum for promoting the bank's products and services.
• Information provided shall not be shared and / or revealed to any external agency / organization without prior authorization from the customer or as required by the law.
• Sharing of information shall be done only with reputable reference sources and clearing house services for the purpose of credit reporting, verification and risk management.
• All attempts shall be made to keep personal data updated and accurate at all times.
• Personal Medical Information shall not be shared for purposes other than underwriting or administration of customer policy, claim or account as per customer consent.

Customer Consent

All banks in the UAE must comply to the Consumer Protection Regulation (CPR) of the UAE and as such, rabbit is mandated to obtain expressed consent from all customers. In addition, we at rabbit must ensure that effective measures are in place to safeguard and protect the confidentiality of our customer’s data.